Grapevine Moving Company
Satisfaction Guarantee
Quality Control Questionnaire

At Grapevine Moving Company we feel we can only improve if our customers are completely satisfied and customer satisfaction is what we are in business for.  Everything else is secondary.   Therefore we would like you to take a few minutes after your move/ service to complete the following.

1. What sealed the deal with your decision to choose Grapevine Moving Company?

2. What were the things you found surprising about the staff who arrived to move you?

 3. Please rate the staff on the following: 1-5 with 5 being exceeded expectations and l below expectations

Prompt:                     1    2    3    4   5     Unknown
        
Courteous:                1    2    3    4   5     Unknown
       
Energetic:                  1    2    3    4   5     Unknown
        
Appearance:               1    2    3    4   5     Unknown

Problem solving:         1    2    3    4   5     Unknown

4. The Foreman may not be working hands on however will be effective in overseeing the efforts of the whole team to achieve the objective. Was he professional in getting the job completed?

5. In order to minimize claims we must routinely target the areas where there were problems and eradicate them.   If there was an area you were not satisfied with and whish to claim a refund for that service, please describe the event and what you feel would be a fair compensation for your dissatisfaction.